General terms and conditions of online sale on

General provisions

The following Terms and Conditions are in accordance with the provisions governing the sale of consumer goods, pursuant to D. Decree 6 September 2005, n. 206 in remainder identified as "Consumer Code", related to the purchase of products and services remotely via computer network on the internet site "" (also see "Website") and regarding the protection of the confidentiality of the provisions of the D. Decree 30 June 2003, n.196

StilItaly Export is a trademark of MAP owned by Mussolin Pietro, therefore, the present General Conditions of Sale apply exclusively between the Customer and the company (also see "Seller"or "MAP"):

  • MAP di Mussolin Pietro
  • Via Y. Rabin n. 200
  • 35040 Casale di Scodosia (PD)
  • Italia
  • Code: MSSPTR63B06Z110Y, VAT 02579400280
  • Certified e-mail:
  • Telephone: +39 0429 87.398
  • Fax: +39 0429.84.75.11
  • e-mail: assistenza[at]

As "Customer"is meant like any person that can make purchases directly on the website.

These terms and conditions are subject to change at any time, the date of the online publication is the date of entry into force.

Art. 1) Object of the contract

Through these Terms and Conditions of Sale, the Seller sells, and the Customer buys at a distance, the movable materials listed and offered for sale on the website . The contract is concluded exclusively through Internet, through the access and the instructions given by the Customer through the purchase process made available on the website.

The items for sale are shown on the website. Should be stated therefore, that the Seller doesn’t offer any installation service for the items that the Customer bought. Most of the products are sold pre-assembled: the eventual work of assembly consists in the elementary assembly of pieces already prepackaged and in any case of simple installation, accompanied in most cases by mounting instructions.

Art. 2) Purchase on StilItaly Export

To conclude the purchase on the website you have to:

  1. Fill in the electronic order form of StilItaly Export called: "Preliminary Sale contract ". The Customer can purchase the products on the website only at the time that the order is sent. An order is valid when the the Customer filled out the "Preliminary Sale contract” which is done through the proper execution of the following steps:
    1. The Customer must register at the website through the registration form and login each time he wants to make a purchase;
    2. The Customer once that he identified the product of his interest, choose from the different personalizations for it, verifying the updated price, and clicking on the “Add to Cart"button;
    3. Use the the menu "Shopping Cart” to control the number of items, in case you can also remove those one that you don’t want, and after continue your purchase by clicking on the “Check out"button;
    4. The summary page of the "Shopping Cart” will present the selected products, quantities, prices including VAT; after you checked the quantity and quality of goods that you want to buy click on the “NEXT"button. In the event of purchase by professional operators(called B2B clients, art. 13), the system, upon activation by the Seller, will show the price exclusive of tax;
    5. In case it would be your first order, or the information was not specified in the registration phase, the system prompts you to enter the address where to deliver the goods. Go on with the “Sav­e” button;
    6. At this point then, will be asked a choice for the place of destination of the goods and any other address where to payable the billing documents. In the absence of specific request, the documents will be payable at the same address of the goods;
    7. The next step allows you to choose between the courier active in your country and the related services offered. The continuation of the order is subject to acceptance of "Terms of Sale“ and "Privacy Policy";
    8. The procedure ends with the payment of the purchase by selecting one of the payment methods available. After the selection will be possible, if available, to choose the currency with which to pay and to confirm your order you just have to click on the Confirm my order button;
    9. Wait until the status of the order, verifiable at any time to the "My Orders"on section "My Account "change from "Waiting… " to "In process”
      Only at that moment the contract is concluded and valid between the parties for all purposes of the law and your order will be put in production as soon as we receive your payment.
  2. Placing the order, the Customer declares to have read all the informations provided during the purchase process and accept the "Terms of Sale"with the inherent "Terms of Payment"in art. 10, and the "Terms of Use of the site"and "Privacy";
  3. The correct reception of the “Proposed Order"is confirmed by the Seller with a reply e-mail sent to the email address communicated by the Customer at the time of registration. This confirmation message will contain date and time of receipt of the “Proposed Order "and the "Order Number "to be used in any further communication with the Seller. The message will contain also a review of all the data entered by the Customer, who agrees to verify the correctness and communicate any inaccuracies by writing to info[at] . The Seller reserves the right, in its sole discretion, to accept or reject the order after ascertaining the availability of the products covered by the proposal and the conditions specified. In case of rejection, the Seller will immediately notify the Customer and proceed to send him back of the amount paid;
  4. The Customer may at any time check the status of his order by logging in to the site "Account" under "My Account";
  5. The cancellation of the order by the Customer is possible until the moment when one has not yet been accepted (i.e., when the order is still "pending "). The order status is clearly visible in the "My Account"under "History and details of my orders."If an order is instead the status "In process "may be canceled upon written notice by the Customer at info[at] . The Seller will keep the 15% of the order amount to cover administrative costs, logistics and operations. If the order is in the "Preparing "the Seller will cancel your order only if it has not already been taken in charge by the courier. An order is not cancelable for any reason if the status is "shipping". You cannot cancel a custom order for a product or custom measure. In case is impossible to cancel the order, the Customer can then exercise the Right of Withdrawal in accordance with the conditions laid down and described below;
  6. If the sale was supposed to be destinate to a final Customer as intended on the article n. 3 of the Consumer Code, once the online purchase procedure is done, he will have to print and/or save an electronic copy (or at least preserve) the purchase confirmation sent by the Seller to the email address provided by the Customer during the registration on the website, as well as this Terms and Conditions. If the Customer is acting as a consumer end he represents and declare that:
    1. To be a consumer in accordance with art. 3 of the Consumer Code;
    2. To be of age;
    3. That the data he haves for the execution of the Agreement are true and correct.

The Customer is not entitled to have any damages or compensation, and any contract or tort liability for direct or indirect damages to persons and/or property, caused by lack of acceptance, even partial, of an order by the Seller.

If you do not agree to be bound by some of these Terms of Use, please don’t submit your order and contact the staff for any clarification.

Art. 3) Product Compliance

All products available for purchase are described on their specific product page on our website.  The products are presented and described as accurately as possible every characteristic of the products via photography and copy points provided by designers.  The policy of continuous product development allowed us to provide you with what we consider the best design at the best price, and thus reserve the right to amend the specifications of products, their price, packaging and any service associated at any time, without prior notice. Before ordering, we thus invite you to have a close look at the product page and in particular the part “characteristics”. The Seller constantly manage its own digital window and provides the best digital images and descriptions, but, unluckly, he can’t guarantee that colors, details or small details are 100% accurate representations of the product. The Customer must be noted that small differences are sometimes possible. The nature of the product, since is made by natural elements (wood, leather, marble, etc.),. Implies that they could present some slight differences of color or dystonia from the illustration. Similarly, the images can also be marginally different in relation to the Internet browser, the monitor used, or because the images have been resized in order to fit the screen, beyond also the photographic techniques used for the picture.

The Customer may only purchase products in the electronic catalog of the Seller at the time the order and viewable at , as described in the relevant product pages.

Before you order, if the Customer is interested in certain characteristics of a product, then it will be his care to contact us by email to info[at] to ensure that the selected product may have it.

The products present in the electronic catalog of the Seller and available at , are rough and not yet completed. The seller provides the opportunity for its Customers to purchase products with customized finishes by requirements.

The Customer is conscious that concluding the purchase he agrees to buy a product that will be customized according to the choice of color, features, upholstery, components and materials that he selected.

Art. 4) Drawings

In case of goods realized custom made, any statements should be understood as an artistic interpretation of the project and therefore they have to be intended as schematic illustration only. In case of a purchase for non-standard measures furniture, the measurements of the space to be furnished upon delivery, will be sticked to what was communicated in the form of confirmation measures proposed on the program, or to the plan drawn up by the technician in charge to come to the house of the Customer to relief the measures. If the measures were subjected to modifications for subsequent intervention to their communication/detection, they should be immediately communicated to the Seller by the buyer to the Customer Service declared on the art. 16.

The Customer cannot claim any responsibility in the case where measurements are provided incorrectly or he has not communicated the eventual modifications.

Art. 5) Delivery

The delivery of the products is only possible within the territory of the UE, including Italy, the Republic of San Marino and the Vatican. Delivery prices may vary depending on delivery location, and additional charges may be added to the order for remote or difficult to access locations. The checkout page will show the amount of expenditure for the correct post code entered.
The delivery of the items to the shipping address provided by the Customer in the order is made by courier. All informations required for delivery to be completed accurately. The Seller shall not be liable for failure to deliver due to delivery address or telephone number provided by the Customer incorrect. All additional costs resulting from complications in delivery or non-delivery will be charged to the Customer in these cases.
The delivery of the products are heavily dependent on the Products ordered: the production model of order brings to deliver on average between 10 and 20 working days, up to a maximum of 40 working days, also depending on the customization required. The times are indicative and not binding on the Seller. On the website, in the section "My orders "the Customer may at any time monitor his Order .
Depending on size, weight and quantity of products ordered, could be used different services and carriers to deliver your order. In some specific cases, mainly related to larger products, it will be necessary by the Seller to contact the Customer in order to define specific delivery needs and peculiarities of transport means on the ground floor. It is responsibility of the Customer, before he makes the order, to check the full capability in order to receive the products; this includes verification that the product can pass easily through the main door of the house, through the stairs and in all other environments necessary for the delivery.
Upon delivery, the property and the risk relating to the carriage of the goods will pass to the Customer.
In case of unavailability of one or more products after the order, the Seller shall proceed with the shipment of the other products ordered by the Customer. Partial delivery shall be considered valid and it does not give to Customer the right neither to refuse the delivery. Also he will not get any compensation payable by law in addition to those products that cannot be delivered or for any premium amount paid for delivery the products not delivered.
The Customer acknowledges and accepts that the information on the website concerning the availability for the shipment of the Products, are not updated in real time, also in view of possible simultaneous access to the website from more Customers, and therefore the actual availability of individual products can vary during the same day, differently than what reported on the Website.

Art. 6) Guarantees

To this agreement applies the articles 128-135 of the Consumer Code under Articles 130 and 131 of Legislative Decree 206/2005, the Seller is responsible within a period of two years after the delivery of the Products towards the Customer for any lack of conformity on the products, existing at the time of delivery, with particular regard to the defected or damaged products. The Customer loses the rights guaranteed by art. 130, paragraph 2 of Legislative Decree 206/2005 if he doesn’t notify the Seller about the lack of conformity within two months from the date on which he discovered the defect.
The activation of the guarantee implies, to be accepted, the invoice of the purchase and the verification of the anomalies of the product indicated by the Customer by the staff charged from the Seller. The defects resulting from normal usage, misuse or accident caused by an external element, or through a change anticipated not authorized by the Seller, are excluded from this warranty. For some products, may need to be assembled by the Customer. In this case, this will be noted on the product page of the website, as well as in the packaging of the product purchased. The Seller will be never responsible for any damage made by the Customer resulting from an assembly performed in different way as indicated. For appliances with warranty issued directly from the manufacturer, the company is committed to supply the data of the address closest to the support network of the producing company.
The Seller will replace on its own expense and within a reasonable time, with other products of the same quality and title available at his warehouses, those products that were delivered damaged, defective or not in conformity with the contract
If the replacement with a product of the same quality and title is not possible (for example, due to the unavailability of the same), the Seller will refund the Customer the amount paid for the product resulted damaged, defective or non-conforming to the delivery of the same (or, in the case of multiple deliveries, for any premium amount paid for the delivery attributable to the product found being damaged, defective or non-conforming).
In the case of “Obvious defect" is responsibility of the buyer to check at the time of delivery the good received, and, in particular, the absence of any obvious abnormalities (e.g., scratches/stains). The report of obvious defects revealed so, can be made by telephone to the "Customer Service"within seven working days of delivery. The buyer must avoid to act directly or through third parties to remove the anomalies detected. Failing this, the company won’t provide for reimbursement of the expenses incurred.

Art. 7) Right to recess

The buyer has the right to withdraw from the contract without penalty and without specifying the reason, exclusively via registered mail with return receipt to be sent strictly within 14 working days of delivery of the goods purchased at:

  • MAP di Mussolin Pietro
  • 35040 Casale di Scodosia (PD)
  • Italia

The message may also be sent in advance to the following addresses, without obligation to replace the sending of the letter:

The right of withdrawal is excluded pursuant to art. 55, second paragraph letter d) of the Consumer Code, in the case of products tailor-made according to Customer requirements (such as by way of a list of alternatives not to be considered exhaustive: kitchens, living room walls of non-standard measures, colors, upholstery, trim non-standard, etc.).
The return of goods is at Customer’s expense (except if the goods are returned directly to the carrier that is making the delivery). To proceed with the return of the product, the Customer shall access into his control panel and:

  1. Go to the section "My orders";
  2. Select the order signed like “Delivered" in which there is the item or items you wish to return (to enter the order number or click on "details";
  3. Select the products that are not compliant with the order.
  4. Enter in the notes space the reason for the request, the coordinates of which receive the transfer of payment (bank, branch, IBAN and Swift for credit transfers , user ID in case of refund through PayPal), any additional information and press the button "Make a note of restitution”. Will be so created a request for the restitution in the "Return of my goods"section that will have a status saying "Pending Confirmation".
  5. The Seller will send to the mail box, the RMA form that has to be filled in all its parts and send it to rma[at] .
  6. If the informations provided are complete and correct, and the conditions contemplate for that, the status of your authorization will change from "Waiting for confirmation "to "Waiting for the package”; at the same time will be generated a document that must be printed and sticked to the packaging of the object returned.

The Seller will proceed to refund the amount paid upon receipt of the goods.

If you do not receive a reply, after 24 hours of submission of the request, it is necessary to repeat the process or call +39 0429 87398.
The right of withdrawal is subject to the following mandatory conditions:
  • The Customer is required to send the goods to our warehouse to make a single shipment no later than 5 working days after that he received the e-mail of acceptance of the return. The postmark or the tracking of the courier used will attest it;
  • The right of withdrawal is exercised with the reference to the product purchased in its integrity; it is not possible to exercise the right of withdrawal only on a part of the Product purchased;
  • Products returned must not have been used or damaged. In case of it the products damaged or dirt and therefore can not be considered integral;
  • The returned Products must be returned in their original packaging, complete in all its parts: packaging, any documentation and accessory equipment, manuals, cables, screws, etc.;To limit the damage of the original packaging we recommend, when possible, to put it in another box and to not apply to the original package tapes that are not transparent;
  • The postage for the return of the goods are under the responsibility of the Customer until the certificate receipt in our warehouse, under the complete responsibility of thE Customer; in case of damage to the goods being returned prior to arrival in our warehouse, the Seller will notify the Customer within 5 days from receipt of the order, in order to enable him to file a timely complaint against the carrier. In this case the product will be made available to the Customer for inspection and collection by the carrier of his or her charge, while canceling the request for withdrawal. The Seller is not responsible in any way for damage or loss during transport of the goods returned;
  • A refund of the returned product, also in the case of free delivery, will be made net of the costs incurred in any case by the Seller;
  • The Seller will refund to the Customer the value of the goods delivered in the shortest time possible and in any event within 30 days from the date of the receipt of the goods covered by the withdrawal. The refund will be made by transfer of the amount charged, or by bank transfer. In the latter case the Buyer shall provide to the Seller the bank account where to obtain reimbursement (Beneficiary IBAN and SWIFT);
  • The right of withdrawal may be exercised only by individual people (the final consumer of the goods, or by a Customer who buys goods for purposes not related to his professional activity).

Art. 8) Refunds

Refunds by the Seller after the returning of the goods, or for any other reason, will be only made with a bank account transfer or PayPal account.

Art. 9) Price

The prices are expressed in Euro (€), the conversion into other currencies is only approximated and include Value Added Tax (VAT) effective for the respective goods categories. The prices present on the page of the Product are not inclusive of delivery costs.

Art. 10) Payment methods

The payment of the good shall be done through the payment of the amount agreed between the two parties in accordance with the payment terms set out below:

Bank Account Transfer:

In case of payment by bank account transfer in advance, the preparation of what is ordered will be only done when the actual crediting on the c/c of the Seller is done, which must take within 5 working days from the date of acceptance of the order, after this time the order is considered automatically canceled. The purpose of the Bank Transfer must include the identifier code of the order, which is present on the e-mail order confirmation and is also present in the page “my orders”.
The bank account where to do the transfers are:

  • Cassa di Risparmio del Veneto
  • Filiale di Montagnana (PD)
  • Payable to:
  • MAP di Mussolin Pietro
  • Via Y. Rabin, 200
  • 35040 Casale di Scodosia (PD)
  • Italia
  • Causal: StilItaly Export Order # ..
  • IBAN: IT91P062256267007400565259K

PayPal & Cards

In case of purchase of goods with payment method through PayPal, the Customer will be redirected to the PayPal website where he can complete his order and make payment by logging into his account (using his username and password), or by creating in a simple and quick way a new account. Choosing to pay with PayPal the amount will be charged directly on the credit card (Visa, Visa Electron, MasterCard) or debit card (American Express) assigned.
PayPal protects the buyer in a way that will be not passed any financial information. For each transaction performed by this method will be sent a confirmation email from PayPal. The order amount is debited from your PayPal account at the time of order. In case of cancellation the amount will be refunded to the Customer's PayPal account.

Art. 11) Special offers

Any eventual special offers promoted by the Seller shall be valid until stocks are exhausted and, in any case, are subject to the availability of related products. The products for free or indicated as special offer could be presented inside promotional packs (packs means boxes, online manuals, etc.).
If a special deal promoted by the Seller expects to send a free product together with one or more of the products purchased, the Customer will be entitled to the free product only if specifically requested by the Customer at time of order and in any case until all the stocks end. No service or replacement is provided in connection with any product received for free.

Art. 12) Domicile communications

The Customer fixes his address specified for the billing. All communications will have electronic form to the address indicated during the registration.
Any changes must be notified promptly in writing by a registered letter with acknowledgment of receipt to be sent to: MAP di Mussolin Pietro, via Y. Rabin n. 200, 35040 Casale di Scodosia (PD) Italy and anticipated through an email to assistenza[at] ; failing that, any communication is deemed to be validly sent to the address notified.

Art. 13) Exclusions: Purchases B2B

The conditions referred into this document, where derogations to the purchaser are by respect to the legal regulation applicable to transactions subject to it, are intended only for buyers who are "Consumers"within the meaning of Article. 3 of the Consumer Code (Legislative Decree 206/2005).
Therefore, in the case of buyers who are not “consumers" pursuant to art. 3 of the Consumer Code (Legislative Decree 206/2005), the same conditions will not be considered extended to the purchases made, if an exception to the purchasers themselves with the legal provisions in force applicable to the transaction, and will instead be applied, where not provided in this Article, notwithstanding the law in force.
In particular, the right of recess pursuant to Art.8 of this contract is exclusively reserved for the "Consumers "pursuant to art. 3 of the Consumer Code (Legislative Decree 206/2005) and therefore can’t be exercised by legal persons and natural persons acting for purposes referred to their professional activity.
Notwithstanding the general rules of art.14, second paragraph, the parties expressly agree that, even in the case of buyers who are not "consumers "pursuant to art. 3 of the Consumer Code (Legislative Decree 206/2005), the law applicable to this contract will be the Italian Law.
Always derogated to the general discipline of art.14, second paragraph, the parts also expressly agree that, in the case of buyers who are not "consumers "pursuant to art. 3 of the Consumer Code (Legislative Decree 206/2005), in the event of any dispute the forum mandatorily for jurisdiction will be the one in Rovigo.

Art. 14) Exclusion of liability

The photographs and texts are example, and may be dissimilar from the product or change without notice. Accordingly, the Seller shall not be liable for any errors resulting from these illustrative images or text.
The Seller cannot be held responsible in any case for breach of this contract in case of absence or unavailability of the product, force major, failure, interruption, or total or partial strike of postal services and transport and/or telecommunications.

Art. 15) Privacy

The data provided by the client necessary for the execution of the contract shall be processed in accordance with the provisions of Legislative Decree 2003 no. 196 on "Protection of personal data". For more information, check the " Privacy " section.

Art. 16) Customer Service

For any problems of a technical nature and/or administrative assistance, please contact Customer service:

Note: through these references is not possible to order products.

Art. 17) Governing Law and Jurisdiction

All matters not governed by these General Conditions, the rules provided for by Legislative Decree n.206/2005.
This contract is subject to Italian law. In case of dispute, the jurisdiction is the place of residence and/or domicile of the Customer.