The following Terms and Conditions are in accordance with the provisions governing the sale of consumer goods, pursuant to D. Decree 6 September 2005, n. 206 in remainder identified as "Consumer Code", related to the purchase of products and services remotely via computer network on the internet site "www.stilitaly.it" (also see "Website") and regarding the protection of the confidentiality of the provisions of the D. Decree 30 June 2003, n.196
StilItaly Export is a trademark of MAP owned by Mussolin Pietro, therefore, the present General Conditions of Sale apply exclusively between the Customer and the company (also see "Seller"or "MAP"):
As "Customer"is meant like any person that can make purchases directly on the website.
These terms and conditions are subject to change at any time, the date of the online publication is the date of entry into force.
Through these Terms and Conditions of Sale, the Seller sells, and the Customer buys at a distance, the movable materials listed and offered for sale on the website www.stilitaly.it . The contract is concluded exclusively through Internet, through the access and the instructions given by the Customer through the purchase process made available on the website.
The items for sale are shown on the website. Should be stated therefore, that the Seller doesn’t offer any installation service for the items that the Customer bought. Most of the products are sold pre-assembled: the eventual work of assembly consists in the elementary assembly of pieces already prepackaged and in any case of simple installation, accompanied in most cases by mounting instructions.
To conclude the purchase on the website you have to:
The Customer is not entitled to have any damages or compensation, and any contract or tort liability for direct or indirect damages to persons and/or property, caused by lack of acceptance, even partial, of an order by the Seller.
All products available for purchase are described on their specific product page on our website. The products are presented and described as accurately as possible every characteristic of the products via photography and copy points provided by designers. The policy of continuous product development allowed us to provide you with what we consider the best design at the best price, and thus reserve the right to amend the specifications of products, their price, packaging and any service associated at any time, without prior notice. Before ordering, we thus invite you to have a close look at the product page and in particular the part “characteristics”. The Seller constantly manage its own digital window and provides the best digital images and descriptions, but, unluckly, he can’t guarantee that colors, details or small details are 100% accurate representations of the product. The Customer must be noted that small differences are sometimes possible. The nature of the product, since is made by natural elements (wood, leather, marble, etc.),. Implies that they could present some slight differences of color or dystonia from the illustration. Similarly, the images can also be marginally different in relation to the Internet browser, the monitor used, or because the images have been resized in order to fit the screen, beyond also the photographic techniques used for the picture.
The Customer may only purchase products in the electronic catalog of the Seller at the time the order and viewable at www.stilitaly.it , as described in the relevant product pages.
Before you order, if the Customer is interested in certain characteristics of a product, then it will be his care to contact us by email to info[at]stilitaly.it to ensure that the selected product may have it.
The products present in the electronic catalog of the Seller and available at www.stilitaly.it , are rough and not yet completed. The seller provides the opportunity for its Customers to purchase products with customized finishes by requirements.
The Customer is conscious that concluding the purchase he agrees to buy a product that will be customized according to the choice of color, features, upholstery, components and materials that he selected.
In case of goods realized custom made, any statements should be understood as an artistic interpretation of the project and therefore they have to be intended as schematic illustration only. In case of a purchase for non-standard measures furniture, the measurements of the space to be furnished upon delivery, will be sticked to what was communicated in the form of confirmation measures proposed on the program, or to the plan drawn up by the technician in charge to come to the house of the Customer to relief the measures. If the measures were subjected to modifications for subsequent intervention to their communication/detection, they should be immediately communicated to the Seller by the buyer to the Customer Service declared on the art. 16.
The Customer cannot claim any responsibility in the case where measurements are provided incorrectly or he has not communicated the eventual modifications.
The delivery of the products is only possible within the territory of the UE, including Italy, the Republic of San Marino and the Vatican. Delivery prices may vary depending on delivery location, and additional charges may be added to the order for remote or difﬁcult to access locations. The checkout page will show the amount of expenditure for the correct post code entered.
The delivery of the items to the shipping address provided by the Customer in the order is made by courier. All informations required for delivery to be completed accurately. The Seller shall not be liable for failure to deliver due to delivery address or telephone number provided by the Customer incorrect. All additional costs resulting from complications in delivery or non-delivery will be charged to the Customer in these cases.
The delivery of the products are heavily dependent on the Products ordered: the production model of order brings to deliver on average between 10 and 20 working days, up to a maximum of 40 working days, also depending on the customization required. The times are indicative and not binding on the Seller. On the website, in the section "My orders "the Customer may at any time monitor his Order .
Depending on size, weight and quantity of products ordered, could be used different services and carriers to deliver your order. In some specific cases, mainly related to larger products, it will be necessary by the Seller to contact the Customer in order to define specific delivery needs and peculiarities of transport means on the ground floor. It is responsibility of the Customer, before he makes the order, to check the full capability in order to receive the products; this includes verification that the product can pass easily through the main door of the house, through the stairs and in all other environments necessary for the delivery.
Upon delivery, the property and the risk relating to the carriage of the goods will pass to the Customer.
In case of unavailability of one or more products after the order, the Seller shall proceed with the shipment of the other products ordered by the Customer. Partial delivery shall be considered valid and it does not give to Customer the right neither to refuse the delivery. Also he will not get any compensation payable by law in addition to those products that cannot be delivered or for any premium amount paid for delivery the products not delivered.
The Customer acknowledges and accepts that the information on the website concerning the availability for the shipment of the Products, are not updated in real time, also in view of possible simultaneous access to the website from more Customers, and therefore the actual availability of individual products can vary during the same day, differently than what reported on the Website.
To this agreement applies the articles 128-135 of the Consumer Code under Articles 130 and 131 of Legislative Decree 206/2005, the Seller is responsible within a period of two years after the delivery of the Products towards the Customer for any lack of conformity on the products, existing at the time of delivery, with particular regard to the defected or damaged products. The Customer loses the rights guaranteed by art. 130, paragraph 2 of Legislative Decree 206/2005 if he doesn’t notify the Seller about the lack of conformity within two months from the date on which he discovered the defect.
The activation of the guarantee implies, to be accepted, the invoice of the purchase and the verification of the anomalies of the product indicated by the Customer by the staff charged from the Seller. The defects resulting from normal usage, misuse or accident caused by an external element, or through a change anticipated not authorized by the Seller, are excluded from this warranty. For some products, may need to be assembled by the Customer. In this case, this will be noted on the product page of the website, as well as in the packaging of the product purchased. The Seller will be never responsible for any damage made by the Customer resulting from an assembly performed in different way as indicated. For appliances with warranty issued directly from the manufacturer, the company is committed to supply the data of the address closest to the support network of the producing company.
The Seller will replace on its own expense and within a reasonable time, with other products of the same quality and title available at his warehouses, those products that were delivered damaged, defective or not in conformity with the contract
If the replacement with a product of the same quality and title is not possible (for example, due to the unavailability of the same), the Seller will refund the Customer the amount paid for the product resulted damaged, defective or non-conforming to the delivery of the same (or, in the case of multiple deliveries, for any premium amount paid for the delivery attributable to the product found being damaged, defective or non-conforming).
In the case of “Obvious defect" is responsibility of the buyer to check at the time of delivery the good received, and, in particular, the absence of any obvious abnormalities (e.g., scratches/stains). The report of obvious defects revealed so, can be made by telephone to the "Customer Service"within seven working days of delivery. The buyer must avoid to act directly or through third parties to remove the anomalies detected. Failing this, the company won’t provide for reimbursement of the expenses incurred.
The buyer has the right to withdraw from the contract without penalty and without specifying the reason, exclusively via registered mail with return receipt to be sent strictly within 14 working days of delivery of the goods purchased at:
The message may also be sent in advance to the following addresses, without obligation to replace the sending of the letter:
The right of withdrawal is excluded pursuant to art. 55, second paragraph letter d) of the Consumer Code, in the case of products tailor-made according to Customer requirements (such as by way of a list of alternatives not to be considered exhaustive: kitchens, living room walls of non-standard measures, colors, upholstery, trim non-standard, etc.).
The return of goods is at Customer’s expense (except if the goods are returned directly to the carrier that is making the delivery). To proceed with the return of the product, the Customer shall access into his control panel and:
The Seller will proceed to refund the amount paid upon receipt of the goods.
Refunds by the Seller after the returning of the goods, or for any other reason, will be only made with a bank account transfer or PayPal account.
The prices are expressed in Euro (€), the conversion into other currencies is only approximated and include Value Added Tax (VAT) effective for the respective goods categories. The prices present on the page of the Product are not inclusive of delivery costs.
The payment of the good shall be done through the payment of the amount agreed between the two parties in accordance with the payment terms set out below:
In case of payment by bank account transfer in advance, the preparation of what is ordered will be only done when the actual crediting on the c/c of the Seller is done, which must take within 5 working days from the date of acceptance of the order, after this time the order is considered automatically canceled. The purpose of the Bank Transfer must include the identifier code of the order, which is present on the e-mail order confirmation and is also present in the page “my orders”.
The bank account where to do the transfers are:
In case of purchase of goods with payment method through PayPal, the Customer will be redirected to the PayPal website where he can complete his order and make payment by logging into his account (using his username and password), or by creating in a simple and quick way a new account. Choosing to pay with PayPal the amount will be charged directly on the credit card (Visa, Visa Electron, MasterCard) or debit card (American Express) assigned.
PayPal protects the buyer in a way that will be not passed any financial information. For each transaction performed by this method will be sent a confirmation email from PayPal. The order amount is debited from your PayPal account at the time of order. In case of cancellation the amount will be refunded to the Customer's PayPal account.
Any eventual special offers promoted by the Seller shall be valid until stocks are exhausted and, in any case, are subject to the availability of related products. The products for free or indicated as special offer could be presented inside promotional packs (packs means boxes, online manuals, etc.).
If a special deal promoted by the Seller expects to send a free product together with one or more of the products purchased, the Customer will be entitled to the free product only if specifically requested by the Customer at time of order and in any case until all the stocks end. No service or replacement is provided in connection with any product received for free.
The Customer fixes his address specified for the billing. All communications will have electronic form to the address indicated during the registration.
Any changes must be notified promptly in writing by a registered letter with acknowledgment of receipt to be sent to: MAP di Mussolin Pietro, via Y. Rabin n. 200, 35040 Casale di Scodosia (PD) Italy and anticipated through an email to assistenza[at]stilitaly.it ; failing that, any communication is deemed to be validly sent to the address notified.
The conditions referred into this document, where derogations to the purchaser are by respect to the legal regulation applicable to transactions subject to it, are intended only for buyers who are "Consumers"within the meaning of Article. 3 of the Consumer Code (Legislative Decree 206/2005).
Therefore, in the case of buyers who are not “consumers" pursuant to art. 3 of the Consumer Code (Legislative Decree 206/2005), the same conditions will not be considered extended to the purchases made, if an exception to the purchasers themselves with the legal provisions in force applicable to the transaction, and will instead be applied, where not provided in this Article, notwithstanding the law in force.
In particular, the right of recess pursuant to Art.8 of this contract is exclusively reserved for the "Consumers "pursuant to art. 3 of the Consumer Code (Legislative Decree 206/2005) and therefore can’t be exercised by legal persons and natural persons acting for purposes referred to their professional activity.
Notwithstanding the general rules of art.14, second paragraph, the parties expressly agree that, even in the case of buyers who are not "consumers "pursuant to art. 3 of the Consumer Code (Legislative Decree 206/2005), the law applicable to this contract will be the Italian Law.
Always derogated to the general discipline of art.14, second paragraph, the parts also expressly agree that, in the case of buyers who are not "consumers "pursuant to art. 3 of the Consumer Code (Legislative Decree 206/2005), in the event of any dispute the forum mandatorily for jurisdiction will be the one in Rovigo.
The photographs and texts are example, and may be dissimilar from the product or change without notice. Accordingly, the Seller shall not be liable for any errors resulting from these illustrative images or text.
The Seller cannot be held responsible in any case for breach of this contract in case of absence or unavailability of the product, force major, failure, interruption, or total or partial strike of postal services and transport and/or telecommunications.
The data provided by the client necessary for the execution of the contract shall be processed in accordance with the provisions of Legislative Decree 2003 no. 196 on "Protection of personal data". For more information, check the " Privacy " section.
For any problems of a technical nature and/or administrative assistance, please contact Customer service:
Note: through these references is not possible to order products.
All matters not governed by these General Conditions, the rules provided for by Legislative Decree n.206/2005.
This contract is subject to Italian law. In case of dispute, the jurisdiction is the place of residence and/or domicile of the Customer.